Help & support

Questions,answered.

I did not receive my sign-in code.: Check your spam folder, then ask for a fresh code in the app. Codes work for 10 minutes and only the newest one is valid.
Do I need a password?: No. You sign in with a one-time code sent to your email each time.
Why can't I start recording?: The app checks consent, the project guide, camera and microphone permission, battery, free storage and your phone's camera before it starts. The check screen says which item needs attention.
My upload stopped.: Uploads continue from where they stopped when the connection returns. By default they wait for Wi-Fi; you can allow mobile data in Settings.
Why was my recording not accepted?: Open the video in the app to see the reasons and what to change next time. The most common ones are hands leaving the frame and other people or personal information in view.
Can I stop taking part?: Yes, at any time. You can delete your account in the app or on this site. Recordings already submitted are not deleted.

Still stuck?

Write to us and include the email address you signed up with. Never send your sign-in code; Eyeline support will not ask for it. support@goeyeline.com